Terms of Service
Terms of Service
1. Introduction
Welcome to Wandery. We are a travel club created to make travel planning easier and more affordable for families and travellers. Our goal is to provide you with access to incredible hotel rates and luxury experiences through partnerships with trusted third-party travel providers.
These Terms of Service (“Terms”) explain how we work and outline what you can expect when using our website, www.wandery.ai, and services.
We’re here to help, and if you have any questions about these Terms, feel free to reach out to us directly at.
2. Acceptance of Terms
By accessing or using our website or services, you confirm that you have read, understood, and agree to these Terms of Service. If you do not agree with any part of these Terms, we kindly ask that you do not use our services.
We value transparency and want to ensure you feel confident using our platform. If you have any questions about these Terms or how they apply to you, don’t hesitate to get in touch at [email protected].
3. Membership Details
We’re thrilled to welcome you to our travel club! Our club is designed to deliver exceptional value, giving you access to unbeatable hotel rates and luxury experiences.
How It Works:
Our membership is simple and transparent. For an annual fee of $100, you’ll enjoy year-round access to our platform, packed with great deals and personalized service.
Renewals and Cancellations:
Your membership lasts for one year and will automatically renew unless cancelled beforehand. Don’t worry—we’ll send you a reminder before your renewal date so you can decide if you’d like to continue.
If you choose to cancel, you’ll still enjoy all your benefits until the end of your membership period. Please note, though, that the membership fee is non-refundable.
We’re Here for You:
If you have any questions about your savings, membership benefits, or how to claim a refund, our team is ready to help. Contact us at [email protected] for friendly support.
4. Service Description
We are a travel club focused on providing our members with access to hotel rates and travel deals that are not typically available online. Through our partnerships with trusted third-party providers, we aim to simplify your travel planning and help you achieve meaningful savings on your trips.
What We Offer:
• Access to hotel rates and travel deals that bypass standard online distribution restrictions.
• A seamless booking experience with options tailored to families and luxury travellers.
• Dedicated support through our customer care channels, including WhatsApp and chat.
What to Expect:
While we work hard to provide great savings and a wide range of options, availability and pricing are influenced by our third-party partners. We do not guarantee the lowest price for every booking but are committed to offering you meaningful savings and exceptional service.
5. Booking and Payment Terms
When booking through our platform, we aim to make the process smooth and hassle-free. Here’s what you need to know:
Booking Process:
Once you’ve selected your travel options, we’ll confirm availability with our third-party providers and send you a booking confirmation. In rare cases, availability may change, and we’ll promptly notify you if adjustments are needed.
Third-Party Terms:
All bookings and cancellations are subject to the terms of our third-party providers. Specific cancellation or amendment policies will be communicated before booking. Wandery LLC is not liable for changes or errors made by these providers but will assist you in resolving disputes.
Payment Terms:
All bookings must be paid in full at the time of reservation. Payments are securely processed using your chosen method. In the event of a refund, funds will always be returned to the original payment method to prevent fraud.
Price Adjustments:
If, during the booking process or at checkout, the price of your selected booking is higher than the price you saw earlier, we will do our best to honour the original price. In many cases, we may reduce our commission to maintain the price you expect. If that’s not possible, we’ll notify you immediately and work to find suitable alternatives or confirm whether you’d like to proceed at the updated rate.
Cancellations and Refunds:
Cancellations and refunds are subject to the policies of our third-party providers. We’ll communicate these clearly before you book and assist you with the process if needed.
6. Third-Party Involvement
Our travel club partners with trusted third-party providers to bring you access to hotels, travel deals, and related services. These providers play an essential role in delivering the experiences you book through our platform.
What This Means for You:
While we work hard to ensure your booking experience is smooth and reliable, please note:
• Third-party providers set their own policies for cancellations, changes, and refunds. We’ll communicate these clearly before you complete your booking.
• Availability, pricing, and quality of services are managed by the third parties, not directly by us.
• In rare cases where a third party cannot fulfil a booking, we’ll assist you in finding alternatives or securing a refund.
Our Commitment:
We carefully vet the third-party providers we work with to ensure they meet our standards for quality and reliability. If you ever encounter an issue with a third-party service, we encourage you to reach out to us directly, and we’ll do our best to assist you.
Platform Use and Fees Transparency:
While Wandery strives to offer transparent pricing, platform fees or processing charges by third-party providers may apply and will be disclosed prior to booking. These fees are determined by the provider and may include setup or administrative costs.
Liability Limitations for Third-Party Errors:
Wandery LLC acts as an intermediary between customers and third-party providers. We are not responsible for errors or service interruptions caused by these providers but will assist in resolving disputes whenever possible.
Force Majeure:
Wandery LLC is not liable for service interruptions caused by events beyond our control, including but not limited to natural disasters, political instability, or supplier closures.
7. User Responsibilities
To ensure a smooth and enjoyable experience for everyone, we kindly ask that you adhere to the following responsibilities when using our platform:
Providing Accurate Information:
Please make sure that all details you provide during booking—such as names, contact information, and payment details—are accurate and up to date. Incorrect information may result in booking errors or delays.
Complying with Provider Policies:
Each hotel or travel service may have its own rules and policies, such as check-in requirements, cancellation terms, or behaviour guidelines. It’s your responsibility to review and adhere to these policies during your trip.
Using Our Platform Respectfully:
You agree to use our website and services only for legitimate travel bookings. Any misuse of the platform, including providing false information or attempting unauthorized access, is prohibited.
Respecting Intellectual Property:
All content on our platform, including text, images, and branding, is protected by copyright. You agree not to copy, modify, or redistribute any material without prior consent.
8. Cancellation and Refund Policy
We understand that plans can change. Here’s how cancellations and refunds are handled:
Third-Party Policies:
Cancellations and refunds are governed by the policies of our third-party providers. Before completing your booking, we’ll clearly communicate the applicable cancellation terms and any associated fees.
Handling Cancellations:
• If you need to cancel a booking, please contact us as soon as possible. We’ll assist you in managing the cancellation with the provider.
• In cases where cancellations fall outside of the provider’s policy, we may contact the provider on your behalf to explore resolution options, though refunds in such cases are not guaranteed.
Refund Process:
• Refunds, when approved, will always be issued back to the original payment method to ensure security and prevent fraud.
• Please allow up to 14 business days for refunds to process, depending on your payment method.
9. Data Protection and Privacy
Your privacy is important to us, and we are committed to protecting your personal information.
How We Use Your Data:
We collect and process your data to provide our services, including managing bookings, personalizing your experience, and communicating with you about your account or bookings. For more details, please refer to our Privacy Policy.
GDPR Compliance:
If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). This means:
• You have the right to access, correct, or delete your data at any time.
• You can opt out of marketing communications by updating your preferences.
• We will only share your data with trusted third-party providers as necessary to fulfil your bookings.
Third-Party Providers:
We work with third-party travel providers to deliver our services. These providers may have access to your data solely for the purpose of completing your bookings, and they are required to handle it in compliance with applicable laws.
Your Security:
We use secure systems to protect your information, including encryption and fraud prevention tools. However, no system is completely foolproof, and we encourage you to safeguard your account information.
10. Limitation of Liability
While we strive to provide a seamless and reliable experience, there are certain limitations to what we can be held responsible for:
Third-Party Services:
Our platform connects you with third-party travel providers for bookings. We are not responsible for the quality, availability, or performance of their services. Any issues with accommodations, cancellations, or other travel-related concerns should be addressed directly with the provider, though we will assist you where possible.
Platform Availability:
We do our best to ensure our website operates smoothly at all times, but we cannot guarantee uninterrupted access. We are not liable for delays, errors, or downtime due to technical issues beyond our control.
No Guarantee of Savings:
While we aim to offer competitive pricing, we cannot guarantee the lowest price for every booking. Savings depend on availability, timing, and other factors.
Extent of Liability:
To the fullest extent permitted by law, our total liability to you for any claims arising
from your use of our services is limited to the amount you paid for your membership in the year the claim arose.
11. Dispute Resolution
We are committed to resolving any concerns you may have in a fair and timely manner.
Informal Resolution:
If you experience an issue, we encourage you to contact us directly at [email protected] so we can work with you to resolve it informally. Most concerns can be addressed this way quickly and effectively.
Arbitration Agreement:
If a dispute cannot be resolved informally, it will be resolved through binding arbitration rather than in court, except in cases that qualify for small claims court. Arbitration is a less formal process that aims to resolve disputes efficiently.
Governing Law and Jurisdiction:
These Terms are governed by the laws of the State of Delaware, USA. Any legal proceedings related to these Terms must be filed in the courts of Delaware, unless arbitration applies.
Exceptions:
This dispute resolution process does not limit your rights under applicable consumer protection laws or regulatory frameworks in your region.
12. Intellectual Property
All content on our platform, including but not limited to text, images, graphics, logos, and software, is owned by or licensed to Wandery LLC and is protected by copyright, trademark, and other intellectual property laws.
What This Means for You:
• You may access and use the content on our platform for personal, non-commercial purposes only.
• You may not copy, modify, distribute, or reproduce any content from our platform without prior written consent.
Trademarks:
Our name, logo, and any related branding are trademarks of Wandery LLC. Any unauthorized use of these trademarks is strictly prohibited.
Respect for Others:
We respect the intellectual property of others and expect our users to do the same. If you believe your work has been used on our platform in a way that violates your rights, please contact us immediately at [email protected].
13. Modifications to Terms
We may update these Terms of Service from time to time to reflect changes in our services, policies, or legal obligations.
Notice of Changes:
When we make significant updates, we will notify you by posting the revised Terms on our website and updating the “Last Updated” date at the top of this page.
Your Continued Use:
By continuing to use our platform after the updated Terms are posted, you agree to the changes. If you do not agree with any updates, you may stop using our services at any time.
If you have questions about any changes to these Terms, we encourage you to reach out to us at [email protected].
14. Contact Information
Wandery LLC
Suite B
8 The Green
Dover
19901
P: +1 (302) 205-4448